Refund/Return Policy

RETURN PROCESS

1. Our Return Policy Is Applicable Within 4 Days From Receipt Of The Product And Applicable Only For The Following Reasons: Damaged Product, Manufacturing Defect & Incorrect Product. The Time Frame Starts From The Date The Product Was Delivered As Per The Confirmation Received From Our Logistics Team Or Courier Partners. You Can Reach Us At Info@Fluentdecor.Com Or At 9999248338/9999246396 (10AM – 6PM) To Initiate A Return.

2. Please Send Us 2 Images (One Of The Damaged Part And One Of The Entire Product) Of The Product For Us To Ascertain The Reason For Return. You Can Send Us The Images On Info@Fluentdecor.Com From Where Our Quality Assurance Team Will Check The Details In Reference To Its Eligibility Of Return.

3. We Will Then Get Back To You With Your Return Request Status Within 2-3 Days Of Receiving Your Request Mail With Pictures. Once Your Return Request Has Been Accepted, We Will Arrange A Reverse Pick Up For The Product In Question. It Usually Takes About 2-3 Working Days For Organising A Pickup And 7-10 Days For Delivery At Our Warehouse. Once The Merchandise Is Back At Our Warehouse, Our Quality Assurance Team Will Check The Merchandise And The Refund Process Will Get Initiated Within 2-3 Days Of Receiving It. It Will Then Reflect In Your Bank Account.

Points To Remember – Product Must Be Returned With The Original Packaging, Including The Tags, Barcodes, Accessories, Manuals, Warranty Cards, Shipping Label (Pasted On The Packet), Invoice Etc. The Product Should Be Unused And In The Original Condition. You Will Be Asked To Print 3 Documents To Be Provided To The Logistics Company Representative Who Comes For The Pickup.

REFUNDS PROCESS

• For Prepaid Orders:
A Credit Will Automatically Be Applied To Your Original Method Of Payment Within 7 Days Of Approval Of The Refund.

• For Cash On Delivery Orders:
You Will Receive A Store Credit In The Form Of A Discount Voucher That Will Be Valid For A Period Of 1 Year On Future Purchases.

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