FAQ’S

ORDERS

1. Can I Change Or Cancel My Order?

Yes, You Can Change Or Cancel Your Order Before It Has Been Shipped. To Do So, Please Email Our Customer Support Team At Support@Fluentdecor.Com With Your Request, We Encourage You To Submit Any Cancellation Or Change Requests As Soon As Possible After Placing The Order. Once The Item Has Been Shipped, You Will Need To Initiate A Return Request.

2. What Happens If An Item Ordered Is Out Of Stock?

While We Strive To Minimize Any Such Incidents, Some Items May Run Out Of Stock During Periods Of High Demand. In All Such Cases, Our Customer Support Team Will Contact You And Initiate A Refund Request.

For Pre-Paid Orders, The Refund Will Be Processed Directly Into Your Debit/Credit Card Or Online Account That Was Used To Make The Payment. It Usually Takes 7 To 21 Working Days From When The Refund Request Was Raised For The Amount To Reflect In Your Account.

You Can Also Choose To Receive An Email Notification When The Item Is Back In Stock By Entering Your Email In The Back In Stock Notification Form On The Respective Product’s Page.

PAYMENTS

1. What Payment Methods Do You Offer?

We Offer A Number Of Different Payment Methods:

I. Online Payment Using A Credit Card, Debit Card, Net Banking, Or Online Wallets. We Accept All Major Credit Cards (Including Visa, MasterCard And Amex) And Support Netbanking For 50+ Banks.

II. Cash On Delivery (COD) – This Service Is Available Only In Select Pincodes In India. You Can Check If COD Is Available For Your Pincode On The Shopping Cart Page.

2. Do You Offer Cash On Delivery (COD)?

Yes, We Do Offer COD In Most, But Not All, Pin Codes In India. You Can Check If COD Is Available For Your Pin Code On The Shopping Cart Page.

Please Note: After Placing A COD Order, You Will Receive An Automated Phone Call To Confirm The Order. In Case You Miss The Call, You Will Receive An SMS With A Link To Confirm Your Order. If You Do Not Confirm Your Order Within 24 Hours Of Placing It, It Will Be Cancelled Automatically.